Help Center
cbjee Frequently Asked Questions
From opening an account to bonuses, payments, and responsible gaming — find easy and complete answers to all your questions here.
cbjee is a trusted online betting and casino platform in Bangladesh. Whether you are using cbjee for the first time, or want to know about payments, bonuses, or games — this FAQ page is made for you. Each section below provides detailed answers to the most common questions so you can enjoy the service quickly and with peace of mind. If you cannot find your question, our 24/7 live chat support is always ready.
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Account and Registration
Answers to all questions about opening an account, verification, and login at cbjee.
To open an account at cbjee, you need an active mobile number, an email address, and your real name. The registration process is fully available in Bengali and can be completed in just a few minutes. You will also need to confirm that you are at least 21 years old for age verification.
No. Only one account is allowed per mobile number at cbjee. Opening multiple accounts is against our terms and conditions and may result in account cancellation. Please follow this rule to ensure a fair and safe gaming experience.
First make sure you are entering the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, contact cbjee's 24/7 live chat — our team will assist you promptly.
cbjee generally completes account verification quickly. If the required information is provided correctly, verification is done within a working day in most cases. If there are any discrepancies in the submitted information, it may take additional time. For any complications, get help via live chat.
Yes, cbjee is fully mobile-friendly. The site can be easily used from the browser on both Android and iOS devices. Log in and enjoy betting and casino games without downloading any separate app.
Deposits and Withdrawals
Details on all payment methods including bKash, Nagad, Rocket, minimum amounts, and processing times.
Deposits from bKash are usually instant — in most cases the balance is added to your cbjee account within just a few seconds to a few minutes. Occasionally there may be a slight delay due to network issues; in that case, contact live chat with your transaction ID.
The minimum deposit amount at cbjee is ৳300 (the same for each payment method) and the minimum withdrawal amount is ৳500. You can transact at any time using any supported method within these limits.
Withdrawals from cbjee to Nagad are usually completed within 10 to 45 minutes. Once a withdrawal request is approved, it is processed promptly. During peak hours it may take slightly longer.
cbjee currently supports bKash, Nagad, Rocket, Upay, and bank transfer. These methods are Bangladesh's most popular mobile banking services, making deposits and withdrawals very straightforward.
cbjee does not charge any transaction fees on its own. However, your mobile banking provider (bKash, Nagad, etc.) may apply a small charge according to their own policies. Check your payment app's fee policy before making a transaction.
Log in and go to the "Deposit" option, select Rocket there, and make the payment to the designated number. Once the payment is complete, enter the transaction ID on the site. Deposits via Rocket can be made from a minimum of ৳300.
Games and How to Play
All questions about cricket betting, slots, live casino, RTP, and mobile gaming.
To bet on BPL or any other cricket tournament, first log in and go to the cricket section. Select your preferred match from the match list, choose a market (such as match winner, toss, top batsman) and set the bet amount. Once confirmed, the bet will be recorded.
RTP (Return to Player) is the theoretical rate at which a slot game returns a percentage of total bets as winnings over the long term. Volatility or variance refers to the frequency and size of wins — in high volatility games large prizes come occasionally, while in low volatility games smaller prizes come more frequently.
Yes, in the live casino section at cbjee you can enjoy live roulette, baccarat, blackjack, and other table games with real dealers. Live streaming comes directly from the live studios of top software providers including Evolution Gaming and Ezugi.
Aviator is a crash game by Spribe. As a plane starts to fly, the multiplier keeps increasing — if you click the "Cash Out" button before the plane crashes, you win according to that multiplier. If you cash out after the crash, you lose your entire bet.
cbjee is a safe and reliable platform that offers games from trusted software providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. The games from these providers are audited for fair play by independent third parties.
Bonuses and Promotions
Answers to all questions about the welcome bonus, wagering requirements, cashback, and the VIP program.
You get a 150% bonus on your first deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and get a ৳1,500 bonus, totalling ৳2,500; deposit ৳22,000 and get the maximum ৳15,000 bonus, totalling ৳37,000. A 10x wagering requirement must be met to withdraw the bonus.
A wagering requirement is the condition specifying how many times you need to bet the bonus amount before it becomes withdrawable. The wagering requirement for cbjee's welcome bonus is 10x — meaning you need to place bets totalling 10 times the bonus amount. Once this condition is met, winnings from the bonus can be withdrawn.
The cbjee VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You will automatically move up to higher tiers through regular play. At the Platinum tier you get up to 0.8% cashback per week. Each tier comes with exclusive benefits and offers.
At the Bronze tier you receive up to 0.2% weekly cashback. Silver offers 0.4%, Gold 0.6%, and Platinum up to 0.8%. Cashback is added directly to your cbjee account and can be used to play more or withdrawn.
The specific rules for using a bonus are stated in the terms of each offer. Some bonuses may only apply to certain game categories. Read the terms and conditions of the offer or ask via live chat for details.
Security and Responsible Gaming
Important information about SSL encryption, age verification, self-exclusion, and support services.
cbjee uses SSL encryption technology to keep all data secure. Your personal and financial information is not shared with third parties. All information is handled securely in accordance with our privacy policy.
No. cbjee is for people aged 21 and above only. Age is verified during account registration and accounts belonging to minors are closed immediately. Responsible gaming is our top priority.
Self-exclusion is voluntarily restricting your own gaming on your account for a set period of time. It is an important tool for responsible gaming. To activate self-exclusion, contact cbjee live chat support or reach out at [email protected].
If you are struggling to control your gaming, contact the cbjee support team without delay. We will help you set deposit limits, take a break, or temporarily close your account. Play responsibly — gaming is for entertainment, not addiction.
Yes. cbjee's 24/7 live chat support operates entirely in Bengali. At any time, for any issue — get solutions by talking in Bengali. You can also write to [email protected] in Bengali.
Still have questions? Contact support
Our experienced support team is by your side in Bengali 24 hours a day, 7 days a week. Get answers in moments via live chat.
Email: [email protected] | For ages 21+ only